Privacy

Viola Hair Canada (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect personal information in accordance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

Information We Collect

We collect personal information when you:

• Create an account

• Place an order

• Sign up for emails

• Contact us

• Use our website

This may include:

• Name

• Phone number

• Email address

• Shipping and billing address

• Payment information

• Order history

• IP address and browser data

Payment card information is processed securely by our payment provider and is not stored on our servers.

How We Use Your Information

We use personal information to:

• Process and ship orders

• Contact you regarding your purchase

• Respond to questions and support requests

• Improve website experience and customer service

• Send promotional updates (only if consent is given)

We do not sell or rent your personal information.

Sharing Your Information

We may share necessary information with:

• Payment processors

• Shipping carriers

• Website + email service providers

• Legal authorities if required by law

These third parties only receive the information needed to perform their services.

Your Consent

By using our website, creating an account, or placing an order, you consent to the collection and use of your information as outlined in this policy.

You may withdraw consent to marketing emails at any time by clicking “unsubscribe” in any email.

Access + Correction

You may request access to your personal information or ask that it be corrected or deleted. Email us at:

canadasupport@violahairextensions.co

Data Security

We use secure servers and encryption to protect your data. While no system is 100% guaranteed, we take reasonable steps to safeguard your information.

Retention

Personal information is kept only as long as necessary to fulfill the purpose it was collected for, or to meet legal requirements.

Children’s Privacy

Our website is intended for users ages 18 and older and we do not knowingly collect information from children.

Policy Updates

We may update this Privacy Policy periodically. The most recent version will always be posted here.

For privacy questions or requests, email:

canadasupport@violahairextensions.co

COOKIE POLICY — VIOLA HAIR CANADA

Our website uses cookies to improve your shopping experience, track website performance, and support online security.

What Are Cookies?

Cookies are small data files stored on your device that help the website function properly and remember your preferences.

Types of Cookies We Use

Essential cookies:

Required for website features such as secure checkout and account login.

Performance + analytics cookies:

Help us understand website traffic and improve site performance.

Preference cookies:

Remember settings like currency and language.

Marketing cookies:

Used to deliver relevant advertising and measure campaign performance (only if consented).

How Cookies Are Used

Cookies allow us to:

• Keep items in your cart

• Remember account login

• Analyze website traffic and behaviour

• Personalize shopping experience

• Improve website features

Third-Party Cookies

Trusted providers such as Shopify, Google Analytics, and Facebook may set cookies to support analytics and marketing.

Managing Cookies

You can control or disable cookies in your browser settings. Please note that disabling cookies may affect website performance or checkout functionality.

Updates to Cookie Policy

We may update this policy from time to time. The most current version will always be posted here.