FAQs

‘What is Viola's Hair?’

All Viola professional hair is ethically sourced, human, double drawn, straight, Remy, Russian Slavic with a quality Guarantee of 190 days, longest in the UK! We believe that when applied correctly, proper aftercare, use of Viola care products, and regular maintenance, the hair will last even longer can easily last over a year.

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'Can I send pictures for a colour match?'

You are welcome to send us pictures via email to canadasupport@violahairextensions.co, we can advise which colours we think would work best.

If you can take the pictures in natural light (not direct sunlight) from the front, sides and back. No need to show top of the head.

Let us know which method, length and whether it is a full or a half head. Our team send you some examples of what we think would match.

If you order the hair and on arrival you don’t think it will match can always return as long as the hair is unused, in the original packaging and condition.

For the best colour match we would always recommend matching to a Viola colour ring, all our colours have been photographed as closely as possible but slight variations with the screen can alter the tone of the colours.

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‘I ordered two packs of hair but only received one’

Always open up the packaging and take the hair out. One pack of Nano tip, I-tip, U-Tip and Mini tip includes 23-25 strands. At Viola, We reduce plastic by packaging multiple bundles in one pack. Tape-In is sold in tens, twenties and forties time to time we will also pack these altogether.

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‘How long does the hair last?’

Viola Hair Extensions comes with 190 days Quality Guaranteed, the longest in the UK! It has been proven that if you follow the aftercare, have regular maintenance and along with Viola specially formulated aftercare products, our hair will last even longer than 190 days! 360 days or even more!

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‘Why have my extensions turned pink/orange/green?’

If you have blonde hair, I’m sure you are aware that your hair can be temperamental when it comes into contact with certain chemicals. This is the same with blonde hair extensions, in fact even more care and attention needs to be given. The colour change can of course happen with all shades of hair, so it is important to be aware of the facts and reasons behind such changes.

Just as you would your hair, extensions need to be protected and cared for carefully to avoid any discolouration. If you find your hair extensions are turning brassy, peachy or pink, this is because something has triggered a chemical process, altering your hair pigmentation.

Pigments found in hair colour is what helps you to achieve your desired shade. The pigments counteract the tones already found in your hair. When dying hair blonde, violet and ash pigments are used to neutralise the warm tones in your hair.

As with all coloured hair, in time the pigments will be lifted through washing and the natural colour pigmentation reappears. Certain things can trigger and accelerate this process, and hair can turn brassier faster than expected. This is why it is so important to use the correct gentle products at all times and closely follow the aftercare provided.

The following can cause discolouration of hair extension pigment:

Water mineral content for example Iron = Orange, Cooper = Green
Chlorine
Sea water
Sun/sunbed UV ray exposure
Hand Water
Argan Oil and Oils
Certain aftercare products with strongly pigmented oils and shampoos/conditioners can stain the extensions hair, hence why it is so important to only use the recommended products at all times.
Creams i.e. face or body lotion
Sweat

Before restoring your hair extensions it’s a good idea to work out the reason for this discolouration in the first place. Doing this will help you avoid it from happening in the future.

It’s important to realise that hair extensions discolouration is not a product fault and is preventable with a little extra care taken in your aftercare routine. Hair extensions are a natural product and will behave like all other natural hair.

Malibu C offers amazing products that are used all over the world for colour correction, there is a wide range of hair care that has been tested and proven to not only maintain the desired colour but also restore unwanted changes.

With the fantastic Malibu C swimmer’s wellness remedy sachets, perfect for maintaining and restoring the effects of swimming in pools or sea water. At Viola we do not recommend extensions coming into contact with swimming pool water if it can be avoided.

Malibu C Hard Water & Blondes Wellness remedy works wonders with hair that has turned pink and orange due to the minerals, such as iron and as well as UV rays.

Viola Hair Extensions offers a range of Malibu C products that have been tried and tested on our hair extensions and shown to not only leave amazing results but help to restore extensions health, shine as well as colour.

Unfortunately, some colour changes can be irreversible in hair extensions depending on the extent of the changes that have taken place.

A silver shampoo/toner may be used under the careful guidance of an experienced colourist. As the hair extensions are more porous than your natural hair, this needs to be watched very carefully as the pigment grabs quickly and results can become undesirable. To restore your extension colour you will need a product that will re-introduce the ashy/violet pigment back into the hair.

Viola Hair Extensions cannot accept any responsibility for any hair that has turned pink/orange, brassy or green. In the Aftercare, it is clearly stated about what to avoid. Extensions are a natural product and the same with our hair may fade over time some shades fast than others.

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‘My hair extensions are shedding & breaking’

Reasons why your extensions are shedding maybe due to exposure to heat i.e. straighteners, curlers etc. Another factor is if the bonds have come into contact with high alcohol, oils or sulphates this can cause the bonds to disintegrate.

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‘My hair extensions feel dry’

Your hair will be getting a supply of nutrients from your scalp, to keep extensions looking rich and luxurious nutrients needs to be added. Viola Argan Oil used daily along with Viola Extensions Boost will add back the nutrients needed to make sure hair is shiny and healthy. Heat will affect the condition of both your natural hair as well as your extensions. Protect your hair against heat by using either Viola Shake & Protect or Viola Thermal Protection Serum, both provide the hair with a protective coat against the damaging effects.

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‘My hair extensions coming out’

Hair Extensions need a lot of care and attentions, be sure to follow closely the aftercare instructions. Making sure to plate hair when going to bed too avoid any tension, avoid swimming etc.

The use of the correct aftercare products, Viola Hair Extensions Shampoo and Conditioner along with the hair extensions brush that will not pull on the bonds.

Regular maintenance booking with a qualified Extensionist to be sure both the extensions and the hair are healthy.

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‘My Tape-In Hair Extensions are falling out’

Before tape-in hair is applied be sure to of prepared the hair by washing with Viola Clarifying Shampoo, this will remove any oils that can affect the bond.

You must wash or not put anything on your hair up to 48 hours after application. Tape-in glue can be affected by different chemicals, i.e. if it has a high alcohol content, sulphate as well as exposure to heat.

Viola Hair Extensions Shampoo and Conditioner have been especially formulated not to affect the tapes.

Regular maintenance booking with a qualified Extensionist to be sure both the extensions and the hair are healthy.

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‘My rings are going gold’

The beads have a paint coating and over time this can chip and wear away, this can happen when the beads come into contact with certain chemicals. i.e. Dry Shampoo will strip away the colour as well as some aftercare products and even sweat.

Check what aftercare they are using, maybe do some tests with the beads in the see if that has any effect. It is recommended that Viola aftercare is always used as ot has been tested on all Viola products.

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‘The metal has broken off my Nano tips’

It is common that over time the mental might break on a couple of the strands, keep them because they can still be reapplied using the same technique as I-Tip extensions.

Be sure that you use the correct Shampoos and Conditioner along with using the right type of brush as you do not want to apply unnecessary stress. If you find that you have lost over 20 mental tips even though you are following the aftercare, contact your Extensionist as the hair can be sent back to us for further testing.

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‘Do I need to purchase special shampoo and conditioner?’

To keep your hair extensions healthy and looking luxurious use Viola Hair Extension Shampoo and Conditioner, our products have been specially formulated to coat, seal, help restore and add shine.

For the guarantee to be valid you must use Viola aftercare range as each product has been tried and tested on our hair extensions.

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‘How much hair do I need for a whole head?’

For Nano, I-tip, Tiny I-tip and U-tip if you have fine hair then you will need approximately 100-150 strands, thick hair will need around 150-200 strands.

Tape-Ins is between 40 – 50 pieces.

Each clients is different it depends on hair type, head size and desired outcome how many extensions to add.

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‘Do your rings/links fit other company’s hair extensions?’

Yes, they should be fine but please keep in mind that all company’s hair extensions will vary in the size of the bonds, always double check the sizing of the rings before ordering.

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‘Can I colour the hair extensions?’

All Viola hair is human so you can dye it but we wouldn’t recommend it. The hair has gone through a lot to be that colour, the outcome can be unpredictable.

Before, you must test on a couple of strands of hair first. If you do choose to dye or tone the guarantee will become invalid.

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‘If I do not use all of the hair, or if it is not the right colour, can I return it for a refund?’

Yes, you can as long as the hair is with the Silver or Gold wrap in the original bundles and is unused. Can return it within 28 days of purchase along with the invoice, make sure to fill in the at the bottom.

The return address is on the invoice, then once we receive the item we can either refund or exchange.

For more information please visit Returns & deliveries and for address please visit contact us

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'Can I come in person to either collect or buy items?'

Yes, you can.

Please complete your purchase online and simply select "Pick-Up" in the shipping section. You can contact us directly at

416-712-3429

132 Ruffet Dr. Barrie, ON

We are open Monday – Friday (excluding bank holidays) 8:30am – 4:30pm